Not resolved
3 comments

Cardinal Aqua Pure Inc.in Sacramento, CA serviced my water filtration system and in the process, broke and cracked my garbage disposal unit that abutts their reverse osmosis water tank under my sink.

I brought it to their attention as soon as I found out after they serviced my system and they said since their technician said he didn't know anything about it, they couldn't confirm it was their company responsible for the damage. He was the only person working under the sink at the time and no one touches the water tank except for Cardinal Aqua Pure. They have refused to talk to me, even about how I would like the situation resolved. I just want to recoup my cost for the garbage disposal unit replacement.

The garbage disposal was relatively new. I managed to get it at cost, so I just want to be reimbursed $100.00. Of course the technician is going to deny he did anything or that he noticed any leakage. The water wasn't running and neither was the garbage disposal unit when he checked it and it had been less than a week from the time of the service call and my discovery of the cracked garbage disposal.

Even my plumber hadn't seen anything like that happen to a garbage disposal unit. Cardinal Aqua Pure, Inc. is not an honorable company and does not appreciate customer loyalty. I have been a loyal customer with them for 8 years and there had been no other problems between us during that time.

I am extremely disappointed by their behavior and lack of customer service and I wouldn't recommend anyone using their company ever!

Had an Experience with Cardinal Aqua Pure?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#681773

I have been a Cardinal Aqua Pure customer for over 14 years and find it commendable that the owner David Grant has come out several times at no charge comparing himself to the "country Dr." that still makes house calls.We found him to be very professional, courteous, knowledgeable, and a man of integrity.

We would highly recommend him for anyone wanting to have the best water for their family.A++

Anonymous
to Rick L. #856572

Curios rebuttal to the review, seeing that the company closed December 2012.

Anonymous
Tigard, Oregon, United States #220062

I suggest you give him another chance, Ive been a loyal Cardinal Customer for 7 years and have never had any issues with them at all, in fact just the opposite. Mr. Grant has always gone above and beyond to keep us happy(even having a plumber come out at 11pm on a sunday to fix a leak on a coupling)

You May Also Like

Bath Fitter - Problems with the installation of our tub and flooded basement Bath Fitter "0 star rating Bathfitters was the worst experience I have ever experienced, it started with having to go to the mall where they have a display store ,twice just to..." Read more Granite Transformations - Review in Household Services category Granite Transformations "I had my counter tops and back splash installed on 11-14-16. When I came home on the first day there was 1 gentlemen working in the kitchen. About 15 min..." Read more Gutter Helmet - Gutter Hemet Scam Gutter Helmet "Mike,I've been in Business since 1972 doing Roofs,Siding, Building Homes and also do Insurance repairs since 1987 in most ct. towns. I Have a customer that had Gutter Helmets put..." Read more Window World - Bay window installation Window World "I spent $9000.00 so far to Window World in Birmingham Alabama having windows installed ....everything was ok until we got to bay windows in kitchen . I was told first..." Read more What  has happened to the double stuff Oreos? Oreo " Hey what happened to the double stuffed Oreos I just opened a package in almost every cookie is broken in half and their crumbling plus where did all the..." Read more SpeedConnect - Hands down one of the best companies around to work with for all your internet needs! SpeedConnect "Hands down one of the best companies around to work with for all your internet needs! Whether you are in need of Business or Residential internet service, SpeedConnect can you..." Read more Skechers - Very Poor Product and quality Skechers "I just bought my shoes on 20th Feb'17 in 6500 rupees. Within 6 months cut marks appears which converting on all across . I reported to my nearest place GIP(..." Read more Disgusting Prestige Flowers , Prestige Flowers "Ordered Flowers for my wife for anniversary, delivery fine, looked great when arrived. 2 days on flowers drooping petals falling off. Contacted customer service girl called Nicole condescending e mail..." Read more