Cardinal Aqua Pure Inc. in Sacramento, CA serviced my water filtration system and in the process, broke and cracked my
garbage disposal unit that abutts their reverse osmosis water tank under my sink. I brought it to their attention as soon as I found out after they serviced my system and they said since their technician said he didn't know anything about it, they couldn't confirm it was their company responsible for the damage. He was the only person working under the sink at the time and no one touches the water tank except for Cardinal Aqua Pure. They have refused to talk to me, even about how I would like the situation resolved. I just want to recoup my cost for the
garbage disposal unit replacement. The
garbage disposal was relatively new. I managed to get it at cost, so I just want to be reimbursed $100.00. Of course the technician is going to deny he did anything or that he noticed any leakage. The water wasn't running and neither was the
garbage disposal unit when he checked it and it had been less than a week from the time of the service call and my discovery of the cracked
garbage disposal. Even my
plumber hadn't seen anything like that happen to a
garbage disposal unit. Cardinal Aqua Pure, Inc. is not an
honorable company and does not appreciate
customer loyalty. I have been a
loyal customer with them for 8 years and there had been no other problems between us during that time. I am extremely disappointed by their behavior and lack of customer service and I wouldn't recommend anyone using their company ever!
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